How To Get The Best Out Of An Apple Genius And AppleCare Warranty And Save Money

Remember my badly banged-upMacBook Pro? It's back, and working as good as new after some tender care from the Geniuses at my local Apple Store.

Going through the process I learned how to get the best out of both the Geniuses at Apple, the AppleCare warranty, and in the process save money.

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Here's how to get the best from AppleCare:

  • Read the documentation, and know what's covered and what isn't.
  • Keep the serial numbers and dates you took out AppleCare in a document that's easily accessible in case of damage that renders your device dead or the serial number unreadable.
  • If in any doubt as to whether the device is covered -- or if the damage is covered -- either make a Genius appointment at your Apple Store or give Apple Support a call.
  • Explain the problem or issue in as much detail as possible. If the problem is random, try to outline the steps to recreate it.
  • Be 100% honest about any damage the device sustained. Don't lie. Apple will know.
  • Be patient with Apple. Don't yell or make a fuss. The folks are trying to help you, and will normally go the extra mile to keep a customer happy.
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Here are my tips for getting the best out of your visit to an Apple Genius:

  • Make an appointment. Don't just walk up expecting to be seen.
  • Remember to take your device, along with any relevant accessories, with you (I saw two people arrive for Genius appointments having forgotten their device!).
  • Turn up about five minutes early and let a member of staff know you are there.
  • Explain the problem or issue in as much detail as possible. If the problem is random, try to outline the steps to recreate it.
  • If there are multiple issues, remember to raise them all. Don't expect Apple to read your mind or take a stab.
  • Ask if the device is subject to any exchange or warranty extension programs, either for the issue you are experiencing, or another issue. Might as well kill two -- or more -- problems with a single visit.
  • Be 100% honest about any damage the device sustained. Don't lie. Apple will know.
  • Be aware that you might have to leave your device with Apple for repair and return to collect it at a later date.
  • Be patient. I noticed that those who were patient and courteous got better service.

Good luck!

Have you visited an Apple Store recently for a repair? What was your experience like? Let me know below!

See also:

Source : https://www.msn.com/en-us/finance/technology/how-to-get-the-best-out-of-an-apple-genius-and-applecare-warranty-and-save-money/ar-AACMcbv

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